Writing
Practical, first-person notes on building capability centres, taking AI into governed production in insurance and BFSI, and leading the teams that do the work.
A practical, first-person playbook for moving a global capability centre (GCC) in India from delivery hub to data and AI capability centre: outcomes, product teams, governance, data foundations and leadership.
Eight questions I use to decide whether an AI or GenAI initiative in insurance and BFSI is ready for governed production: value, data, human-in-the-loop, governance, operations and adoption.
