Expertise

What I work on, write about and speak on

Seven themes, from building GCCs to Responsible AI.

Building and scaling GCCs

How global capability centres in India move from delivery hubs to centres that own outcomes: operating models, stable product teams, local governance and leadership pipelines.

Digital and AI transformation in insurance and BFSI

Customer intelligence, cross-sell, retention, underwriting triage and GenAI in insurance and wider financial services, taken from pilot to governed production.

Leading distributed tech teams

Building and leading teams across India, Europe and the Gulf: product ownership, career paths for technical people, and working across time zones and cultures.

Delivery and portfolio leadership

Portfolio and budget ownership, steering committees, cloud and data-platform partners, Agile delivery and honest prioritisation.

Data architecture

Cloud data platforms on Azure and AWS (Databricks, Synapse, ADLS, Redshift, Glue), large migrations, customer data platforms and entity resolution, with TOGAF-based architecture thinking.

Data analytics

From reporting and BI to propensity, churn, CLTV, anomaly detection and forecasting, with data quality and adoption treated as first-class concerns.

AI strategy and Responsible AI

AI/ML centres of practice, LLMOps standards, model-risk reviews, Responsible AI controls and agentic AI with human-in-the-loop design.